Earbuds Out, Smiles On
Entertainment screens on the back of airplane seats are not a recent advent. My first experience with in-flight TVs were drop-down screens playing one, perhaps two films during the flight. This luxury came only to those willing to fork out absurd amounts of money for the accompanying headset. Now, most major airlines in the US have loads of in-flight entertainment. One major airline boasts over 3000 titles from which to choose.
And yet, on every flight longer than three hours, I can look over at my wife’s screen and see that she is watching the same movie she always watches on long flights, The Sound of Music. And I’m not much better. On flights longer than 6 hours, I gravitate toward Dances with Wolves. With new movies released monthly and tons of other options, you’d think we would branch out. But alas, no.
I so easily become engrossed with my movie that it can be easy to forget the goings on and the everyday business of the flight operations: passengers filtering in, pre-flight announcements, those safety messages that keep getting trendier, and finally, the beverage and snack service. I’m usually deep into my movie by then and forget to press pause on the screen. I fumble with my headphones and struggle to get the tray table down. I look at the attendant and they look back. I ask for what I always ask for: black coffee. I repeat myself because nobody can hear anything. Then, with coffee in hand, I get back to Lieutenant John Dunbar and his heartwarming efforts to understand the Lakota culture.
But some people aren’t so fortunate and forget to stay awake for the service. Or maybe they’re not paying attention at all. I was three rows back from a gentleman who did just that. I watched with interest as the attendant tried to get his attention and take his order. He could not be pried from the screen. She moved onto the next row. And as soon as she reached it, the guy awoke from his stupor and flung his arm back to try and catch her. Consequently, he grazed her with a backhand. She turned and agitatedly took his order. I could hear the attendant complain loudly to her coworker.
“Why don’t they just pay attention? They know that we are coming!”
On and on she went. When the attendant got to me, I tried as hard as I could to smile and cheer her up. I asked how her day went and she told me in no uncertain terms that the guy three rows up had hit her. She was clearly not having a good day before that, but this was the nail in the coffin—and we still had 11 hours.
If there is one thing to remember about a flight, it’s that the attendants work hard and it does not feel good to be ignored. You never know what kind of day somebody is having.
I’ve made it a point since that incident to be ready for my attendants, earbuds out and smiles on.
anthony forrest
